The concept of the
value chain in marketing management involves analyzing the various activities that create value for customers and contribute to a company's competitive advantage. The value chain is a strategic tool used to understand how each stage of production and marketing adds value to the final product. This analysis helps companies identify their core competencies, streamline operations, and improve efficiency. The value chain is typically divided into primary and support activities. Primary activities include inbound logistics, operations, outbound logistics, marketing and sales, and service. Support activities encompass procurement, technology development, human resource management, and infrastructure. By examining these activities, companies can pinpoint opportunities for improvement, reduce costs, and enhance customer satisfaction. This holistic view of business processes is crucial for developing effective marketing strategies and achieving sustainable growth.
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